If your Crypto.com account is locked, here are the steps you should take:

  1. Reach out to Crypto.com's customer support team at [email protected] to temporarily lock your account and restrict access to your funds. Provide details about the issue and why you suspect your account is compromised.
  2. Click on the 'lock your account now' link in the email notification you receive from Crypto.com and follow the instructions to lock your account.
  3. Once your account is locked, you will not be able to log in to the Crypto.com Exchange, Crypto.com Exchange App, or Crypto.com App with your email address.
  4. To resume account access, click on the 'Contact Customer Support' link in the Account Locked page or reply to the email notification you received. Crypto.com's customer support team will unlock your account after verifying your identity as the account owner.
  5. Please note that the process of unlocking your account may take several business days. Once your account is unlocked, you will regain access to your Crypto.com Exchange and App accounts.

If you have any further questions or need additional assistance, reach out to Crypto.com's customer support team for prompt resolution of your account lockout issue.